PLEASE CALL 1.866.439.6147 if you have an EMERGENCY or URGENT maintenance situation at your home.
Report fires and natural gas leaks to the Fort Belvoir Fire Department at 703.781.1800
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PLEASE CALL 703.619.3880 if you have an emergency or urgent maintenance situation at your home (see below for examples of all request categories).
IMMEDIATELY REPORT fire and natural gas leaks to the Fire Department by calling 703.781.1800 and then report the leak to your Community Management Office.
The Villages at Belvoir provides 24-hour emergency maintenance service. Emergency work orders take priority over all other work orders because they require immediate action. A service technician will respond promptly, either by telephone or in person, to confirm the classification of any emergency maintenance request and establish priorities for addressing multiple emergencies. The following situations are examples of the classification of requests, but are not limited to these situations only.
Emergency Maintenance Request
An emergency maintenance request applies when any condition is present that may constitute an immediate threat to health, safety, or property. These requests are responded to, either by telephone or in person, within one (1) hour. Examples: loss of heating (when exterior temperature is below 50 degrees), loss of air conditioning (when exterior temperature is above 85 degrees), sewage back-up, electrical hazards, inoperable exterior door lock, broken water line, or flooding.
Urgent Maintenance Request
An urgent maintenance request applies when any condition exists that could become an emergency if not addressed in a timely manner. Urgent maintenance requests are responded to, either by telephone or in person, within four (4) hours. Examples: Range/oven failures, refrigerator failure, water heater failure, inoperable toilet when only one toilet is present in the home, broken window, garage door jammed or inoperable, or when a light fixture, switch, or outlet is not working.
Routine Maintenance Request
A routine maintenance request applies when any condition exists that is not categorized as emergency or urgent situation.
When permission to enter your home is given, our maintenance personnel will ring the doorbell, knock on the door, and wait an appropriate amount of time before entering your home. If you are not going to be home, it is the responsibility of the resident to prepare the home for entry. Our technicians will not enter a home where there is an unconfined pet or an unattended child age 17 and under.
Uniformed maintenance technicians will hang a notice on the front door knob when they are in the home and will leave a notification slip behind after they have completed the work in the home.
When permission to enter your home is not given, it is the responsibility of the resident to be at the home on the scheduled day and time. In the event maintenance personnel are unable to gain access to your home as scheduled, a $25 false trip charge will be incurred. To avoid a false trip charge, contact your Community Management Office a minimum of two (2) hours before the scheduled appointment.
Note: In accordance with Section 18 of your Resident Occupancy Agreement, Landlord and Landlord’s representatives may enter the Premises at reasonable times, in order to make necessary or agreed repairs. In an emergency, the Landlord may enter the rental unit without notice or the consent of the Tenant. Unless there is an emergency, or it is not practical to do so, the Landlord shall give the Tenant reasonable notice of his intent to enter.